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No.1 German Homoeopathic Brand in India Now every 2 seconds someone somewhere buys a Reckeweg medicine in India. Cash on Delivery now Available !
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Help / FAQ

:: 
How to place an Order?
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How to `Re-order` an earlier placed Order ?
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Is Cash-On-Delivery available?
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I am having problems ordering through your website. What can I do?
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My Credit card details are not being accepted. What's wrong ?
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How can i Cancel an order?
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How long does it take to receive a refund of Cancelled/ Non-Available medicine?
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What if the product is received in damage condition upon delivery?
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How can I Track my order?
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How much time it takes for Delivery?
:: 
How do I avail Reward Points ?
:: 
How do I change my shipping address after my order has been placed?


How to place an Order?

Simply select your medicines from the main Menu on homepage www.reckeweg-india.com and `Add to Cart` and proceed with `Checkout`.
For existing customers - Just enter your First Name and registered Email, to recall saved shipping address.
For New customers - Enter the Shipping address therein and proceed.
Select your Payment option and proceed with instructions on payment gateway.(Click here for Payment options). On completion of payment process, order confirmation will follow by email and sms and tracking details will be sent on despatch of order.

 

How to `Re-order` an earlier placed Order ?

It is very simple. Just `Login` from homepage using your email id and first name, click on `My Account` tab, which is located on the top of the page. Here you will find complete list of last transactions. Press `Re-order` against Order required to be placed again.
All the medicines will automatically be selected and displayed in Shopping Cart. Click `Checkout` and proceed with payment process.

 

Is Cash-On-Delivery available?

Yes COD facility is available for select cities (check your Pincode here) and for minimum Order Rs 1000-

Placing your orders using Cash-on-Delivery payment option is simple.

Please follow the steps below-
- Select required medicines from Main menu and Add them to your Shopping Cart.
- Proceed to checkout.
- Login or enter your shipping addresses and proceed to the payment page.
- Select Cash-on-Delivery as your payment option and proceed with instructions. (Minimum Order value- Rs 1,000)

Cash-On-Delivery is an alternate payment method offered in addition to our existing payment options i.e. Credit Cards, Debit Cards, Net-banking, Wallet, ITZ Cash Cards, Cheques, Demand Drafts.
In Cash-on-Delivery, you will have to pay the order amount to our courier partners at the time of the actual delivery, rather than paying in advance.

This facility is not available for Export Orders.

 

I am having problems ordering through your website. What can I do?

It does happen once in a while that security settings on your browser changes on its own. Please ensure that the browser you are using is up-to-date. If you are still experiencing difficulties, please try using a different browser or a different computer.
Incase problem persists, contact our Customer-Care team immediately at care@reckeweg-india.com describing the problem.

 

My Credit card details are not being accepted. What's wrong ?

Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to contact our Customer-care care@reckeweg-india.com to assist you with the same.

 

How can i Cancel an order?

Cancellations are allowed only till the product is not shipped from our warehouse. Please contact our Customer-Care team immediately at care@reckeweg-india.com to assist you with the same.

 

How long does it take to receive a refund of Cancelled/ Non-Available medicine?

We will process your refund within 3-10 business days of our confirmation, as this involves inter-banking refund procedures which does take little time.
All refunds (except for COD) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.
Refunds for cash payments will be issued either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase).

 

What if the product is received in damage condition upon delivery?

Do not worry, if upon delivery of the product, you discover that the product is received in broken/damaged condition or you received a wrong medicine, immediately notify our Customer Care team at care@reckeweg-india.com, We will refund, or send a replacement product, depending on your preference.

 

How can I Track my order?

Your order tracking details is updated to you by email and sms immediately on despatch of order with tracking website link of courier through which the parcel is sent.
If you are having trouble reading the emails or if you haven't received any update, please get in touch with our Customer Care immediately.

Order Tracking websites-
For BlueDart courier   - www.bluedart.com
For DTDC courier       - www.dtdc.in
For First Flight courier - www.firstflight.net
For Speed Post          - http://www.indiapost.gov.in/articleTracking.aspx

 

 

How much time it takes for Delivery?

We deliver even a Single bottle anywhere in India and without any courier charges !
We currently deliver in India to approximately 5,000 locations through premium Bluedart (DHL) courier service. In case a location is not covered by Courier service, we send the goods through Indian Speed Post.

We normally despatch order within 2 working days from Date of order and it can take upto 1-7 Days from the time of pickup to Deliver a consignment, through Courier as per their normal delivery period depending on the delivery location.

You will receive automated Sms / Email on next day of despatch of parcel with courier docket particulars and Tracking options.
Speed Post users are requested to please be patient with the deliveries as for remote Locations this is the best option available and tracking may not be very accurate at times!
For Detailed shipping information within and outside India pl. click here

 

How do I avail Reward Points ?

On each medicine unit purchased on www.reckeweg-india.com, we will give you 10 points and when your reward points come in slab given below then you get listed discount on your future orders.
That means you have to buy 5 units total ( in one or more orders) to enable qualify for 5% discount from next orders. Whilst placing next order, 'Login' first and then select medicines required and your Shopping Cart will automatically show discounted amount. For details pl. click here

 

How do I change my shipping address after my order has been placed?

Changing Shipping Address is possible only till the product is not shipped from our warehouse. Please contact our Customer-care care@reckeweg-india.com to assist you with the same. Pl. do not modify shipping address in payment gateway page, as the change information is not intimated to us by payment gateway.

 
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